We want every piece you choose from opulentbag.store to be a cherished addition to your collection. If you are not entirely satisfied, we are here to assist you with a refined return process.
- Eligibility for Returns: You may return unused, pristine items in their original packaging, including all dust bags, tags, and authenticity documentation, within 7 days of delivery.
- Return Process: Please notify our support team with your order number. Once we verify the condition of the returned item, we will provide you with secure instructions for the return shipment.
- Refund Methodology: Once the item is inspected and approved, your refund will be processed to your original payment method via our API-based digital service platform. Please allow 5–7 business days for the funds to reflect in your account.
- Damaged or Incorrect Items: If your order arrives damaged or is incorrect, please inform us within 48 hours. We will arrange for a replacement or a full refund at no additional cost to you.
- Non-Returnable Items: Items that show any signs of use, have been altered, or are missing original packaging, dust bags, or tags are not eligible for return.